Maria Palma on Her Blog talks about a possible solution to better service. Would a reward system work in most businesses?
I commented that Macy's had an interesting reward policy, in that they had staff members write their names on the bottom of the receipt, so you could go to a website and rate their service. The trouble was most of the staffers scribbled their name so illegibly, I couldn't have raved about them if I wanted to.
What's your take?
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Rob Wallis works with entrepreneurs who want to become known in their community and in the world. Contact him at The Wallis Group
