The most interesting thing about Black Friday was...

The most interesting thing about Black Friday was that it was so darn nice.

Granted, we only went to a couple of stores, but the ones we did visit the staff was courteous and helpful, everything was well-stocked (as much as it could be on  the Biggest Shopping Day of the Year), and the customers were not pushy and cranky. I'm not sure the reason, but in the past it has been very different.

According to a National Retail Federation (NRF) survey, 212 million people shopped on Friday, that's more than half the country! USA! USA! Do we know how to spend or what? Better than any stimulus package, that's for sure.

And ahead of us is Cyber Monday, which is both the biggest day for online sales and the least productive day of the year for workers. Well, as long as they can pay their credit card bills, who's complaining? 
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Rob Wallis is The Marketing Outsider, a speaker, author, and consultant who helps business owners increase their profitability by improving their visibility. Contact him at The Wallis Group

Lessons Learned from Undercover Boss

Another great episode of Undercover Boss last night. This one really exampled the importance of the customer experience, and the fact that CEO's have no idea what their own staff does to create that experience. I challenge every manager to get out of the office and see what great things your staff are doing! 

Learn Customer Service Principles from the Ritz

Great Article Here about what every company needs to know about customer service. And judging from the fantastic service we received recently at the Ritz in San Francisco, this writer knows what he's talking about.

How does your company measure up?

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Rob Wallis works with entrepreneurs who want to become known in their community and in the world. Contact him at The Wallis Group