Nothing can affect your business more...

Nothing can affect your business more than a good (or bad) customer experience. Think back on places you've been that you told your friends about. Chances are that you either had something MAGICAL happen, or something HORRIBLE happen. Either way it gets talked about. What was your most memorable customer experience?

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Rob Wallis is The Marketing Outsider, a speaker, author, and consultant who helps business owners increase their profitability by improving their visibility. Contact him at The Wallis Group

Saying Goodbye to a Customer

We work so hard to get new customers, but what about the ones who have to leave?
 Larry Streeter has some interesting thoughts on the Service Untitled Blog

What do you think? Do we do enough for those who leave us?
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Rob Wallis is The Marketing Outsider, a speaker, author, and consultant who helps business owners increase their profitability by improving their visibility. Contact him at The Wallis Group