Learn Customer Service Principles from the Ritz

Great Article Here about what every company needs to know about customer service. And judging from the fantastic service we received recently at the Ritz in San Francisco, this writer knows what he's talking about.

How does your company measure up?

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Rob Wallis works with entrepreneurs who want to become known in their community and in the world. Contact him at The Wallis Group

What Can You Learn From the Best?

John Jantsch at Duct Tape Marketing has a great post on things the best retailers do to market themselves. These are things that anyone can do, and should. Great stuff as usual!!
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Rob Wallis works with entrepreneurs who want to become known in their community and in the world. Contact him at The Wallis Group

A Solution For Better Service?

Maria Palma on Her Blog talks about a possible solution to better service. Would a reward system work in most businesses?

I commented that Macy's had an interesting reward policy, in that they had staff members write their names on the bottom of the receipt, so you could go to a website and rate their service. The trouble was most of the staffers scribbled their name so illegibly, I couldn't have raved about them if I wanted to.

What's your take?
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Rob Wallis works with entrepreneurs who want to become known in their community and in the world. Contact him at The Wallis Group